Reservation Policies - New River Gorge Adventure Resort
Making Reservations
Office HoursApril-October 7:00 a.m. to 8:00 p.m. 7 days a week
November-March 8:00 a.m. to 6:00 p.m. 7 days a week
West Virginia outfitters are restricted to a limited number of guests each day on each section of the New and Gauley Rivers by the West Virginia Division of Natural Resources. Many of the lodging options offered in this catalog are also in limited supply. Early reservations and prompt payments are the best way to insure your preferred dates and accommodations.
Check-In Procedures
When arriving at the Resort there are 2 ways to check in. Here are your options:
Before Closing of Check-In Hours (Open until 8pm Sun-Thurs and Midnight Fri/Sat) -
The Check-In office will have everything you need to carry out your vacation. If you are staying with us for more than a day’s trip, you will have a pack of information to pick up with details. One of our friendly check-in specialists will assist you on understanding your trip times, key codes, and basic information on what to expect.
After Hours Check-In or Self Check-In -
If you are here later than what the office is open, your information will be left on the front porch of the Adventures on the Gorge Check-In facility. If you are staying with us for more than a day’s trip, you will have a pack of information to pick up with details on trip times, key codes, and basic information on what to expect.
Pricing Policy
All prices are per person except when stated otherwise. Youth discounts apply for those 16 and under when accompanied by at least one family member paying regular price. A 6% West Virginia sales tax and a $4.35 per person per river section River Usage / Service Fee will be added to all reservations. There may also be a $1 Conservation & Maintenance fee for TreeTops Canopy Tour, Tracks Mountain Biking and Cliffside Climbing per person. A 6% Lodging Tax will be added to some lodging choices. Prices are subject to change without notice.
Payment Policies
Adventure Trips booked through Adventures On the Gorge
To confirm a reservation, we require a 50% per person deposit within 14 days of making a reservation. The full balance is due 30 days prior to the first day of activity. When paying for a reservation, we recommend that the group leader collect all the money and send it in at one time. Members of a group wishing to pay individually will be charged in full at the time they call in to make payment. No personal checks will be accepted when you are within 21 days prior to your trip date. Payment methods accepted will be Cash, Cashier's check, Traveler's Check Money Order, Visa, MasterCard, Discover, and American Express.
Local Cabins booked through Adventures On the Gorge
Our deluxe lodging options are in high demand and are often reserved many months in advance. A 50% deposit is required within 14 days of making a reservation for lodging not included in a rafting package. Payment in full must be received 30 days prior to check-in. You will be required to sign a damage deposit form at check-in for all lodging options. All cancellations are subject to the Cancellation Procedures below.
We strive to ensure that all facilities are in good repair and working order, however, there may be an occasion when an amenity is unavailable or is out of order or breaks down during occupancy. We will do our best to make repairs or replacements, but if neither is reasonably possible due to time or availability of parts or service, we cannot guarantee these items and we cannot make refunds based on circumstances beyond our control.
Cancellation Policies
Our rafting capacity is limited by state regulations. It is not uncommon for us to reach our daily maximum and have to turn others away. When we accept and confirm your reservation that portion of our limited capacity is then unavailable to other groups. Many of the costs associated with your trip are committed long before you arrive. Food, insurance, staffing, vehicle and equipment rentals are all paid in advance. These costs are unrecoverable if you cancel. For this reason, we strictly adhere to our cancellation policies. Late cancellations and no shows are therefore ineligible for any type of reimbursement.
Cancellation Procedures
All cancellations must be received in writing via USPS mail, email (info@adventuresonthegorge.com, subject “cancellation request”) or fax (304-574-4906). All cancellations must be made outside of the 30 days prior to the trip start date to be considered for reimbursement less a processing fee:
$25 per person during rafting season
$50 per cabin for the Outback and Deluxe Cabins on the Gorge
No-shows on the day of a trip or cancellations within 24 hours of the start date will not be considered for any reimbursement.
We do offer vacation cancellation insurance. This helps to protect you if you need to cancel your vacation due to probable cause defined as medical, deployment, accident or transportation delay/accident. Please review our cancellation insurance details.
Additional Activity Cancellations
Some of our adventure activities are booked through outside vendors, such as horseback riding, mountain biking and ATV tours. These activities require all cancellations to be made within 30 days of a trip to be considered for a refund. If you cancel with less than 30 days notice, you will be charged the full rate for the activity.
Outside Lodging Cancellations
We work with many partners on cabin and vacation home rentals. There is no refund or raincheck available for cancellations to these properties with less than 30 days notice. Refunds or rainchecks with more than 30 days notice will be based on our ability to re-rent these properties.
Our partners strive to ensure that all facilities are in good repair and working order, however, there may be an occasion when an amenity is unavailable or is out of order or breaks down during occupancy. They will do their best to make repairs or replacements, but if neither is reasonably possible due to time or availability of parts or service, we cannot guarantee these items and we cannot make refunds based on circumstances beyond our control.
White Water Rafting Trip Transfers
Class VI-Mountain River and the Rivermen reserve the right to change the river, river section, length of trip, boat size or number of guests per raft due to adverse or changing conditions or extremely high or low water. We also reserve the right to refuse participation of any guest who, in our judgment, is not physically or mentally capable of participating in the activity for which he or she has registered.
White Water Rafting Trip Ratings
As a trip organizer, it is important that you select a trip that is appropriate for your group’s age range, ability, experience and fitness level. Use our Trip Rating System to help you determine which trip is right for your group. If you or any members of your group are significantly overweight, have medical conditions that may hinder your ability to participate or are in poor physical condition, please seek professional medical advice about the Risks of Participation in whitewater rafting and other adventure activities involves inherit risks. Participants must accept responsibility for these risks and agree to sign a liability waiver and release prior to participation. Anyone under the age of 18 must have a waiver and release of liability form signed by his or her parent/legal guardian prior to participation in any activity.
Gift Certificate Refunds
Please note that gift certificate purchases are non-refundable.
Whitewater Responsibility
There are certain requirements of our guests set out in the WV Whitewater Responsibility Act.
Additional Information For Your Group
Adventures on the Gorge recommends that everyone in your group be familiar with our literature, trip(s), format(s), policies and risks. We have a specific brochure for each product. You or your group can find most of the information on our home page (www.class-vi.com). It is your responsibility, as the group organizer, to see that everyone in your group is familiar with our literature and policies. Call us if you or your friends need more brochures or go and fill in the information to receive a brochure.
